The British multinational groceries and general merchandise
retailer Tesco is the third-largest
company in the world in this particular industry. It has been implementing
innovative solutions to ensure consumer satisfaction. However, since last week,
it has been having issues with its e-shopping site.
Due to this, customers have been unable to complete online orders. These issues started with
the e-commerce site and the mobile app on Tuesday, 25th of February.
As such, several clients have complained about not being able to receive their
products that were due for delivery on Wednesday. The retail giant has advanced
that it had fixed the problem. However, users were still having difficulties to
log in to their grocery accounts. Whenever they were trying to do so,
they got the message “we're sorry, but something went wrong”.
Customers are complaining about this on Twitter. One e-shopper
tweeted, “I've been trying [for] almost 6hrs to buy […] online. Every time the
app or website crashes”. This has been causing quite an issue for Tesco’s
brand image since consumers are not satisfied with their shopping experience.
One client who had been attempting to use the site for the first time advanced
that he is never going to do so. While a spokesperson said this issue is fixed,
this remains to be seen.
Tesco’s online website was facing issues
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