Last year, Tesco saw
an increase in demand during the coronavirus lockdown. This time-frame also experienced
an unprecedented rise in online grocery shopping. Thus, the supermarket company
doubled its capacity to 1.5 million slots per week and opened an automated
picking warehouse which is known as an “urban
fulfilment centre”. With UK sales surging by 77%, the firm advanced that it
is going to open five more of these within the next year.
According to the company, these will allow them to provide
customers with more delivery slots, which implies an increased rate of picking.
Thus, they will be able to cope with the online demand more efficiently.
However, this does not mean that they are going to neglect physical stores. As
Tesco’s CEO advanced, they “will continue to be the backbone of our business”.
The supermarket company said that there are likely to be
changes in consumer habits again in the following days since lockdown
restrictions have eased. Indeed, even if essential retailers remained opened
during the lockdown, the atmosphere on the high streets was not the
same. Everything was gloomy for merchants. In fact, The British Retail Consortium
(BRC) chief executive Helen Dickinson labelled 2020 as the “worst year on
record” for retail sales growth.
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