To be able to establish an efficient returns system for your
e-commerce store, it is important
that you have enough data on the matter.
Now, you might be thinking that the return label might be providing you with enough information.
However, that is not the case. This is because it will not come in handy until
the package reaches your warehouse or processing centre. Very often, you have
only a rough idea of the type of product being sent back to you which means
that it is hard to plan in advance and work effectively. Moreover, inputting
the data found on these labels into your inventory management or warehousing
systems can be a complicated task, which can lead to costly and inefficient
resource planning.
That is why it is useful to digitise the returns process.
This will help you introduce a reverse logistics system that is more
efficient. For instance, you will know exactly what is due to arrive every day,
why it is coming and the actions that you have to take to remedy this
situation. A computerised solution that gives customers the opportunity to book
a return will create a link with the warehouse, which gives visibility on the
incoming workload and allows e-commerce
merchants to save time by avoiding manual data entry.
A digital system is more efficient
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