While e-commerce
returns must be treated promptly, you cannot have a single process for all your
packages. You must have multiple ways to deal with this. For instance, you want
some kinds of products faster than others or items that have to be processed
again may have to be sent to another destination.
Nonetheless, most of the merchants in the retail sector have a one-size-fits-all
approach to treat returns. All orders are sent back to a single location where
they are sorted out. While this might be working, it is not really
cost-effective. A smarter reverse logistics process can help you save some
money. In this case-scenario, rules-based intelligence will come in
handy. This is a smart technology that controls reverse shipping. This platform
can detect the reason for a return and it will automatically trigger the
application of the right method and destination. For instance, if the customer
is not happy with a purchase, it will select the destination address for the
return address to a location where it can be put back on sale quickly.
Alternatively, if the item is broken or defective, you do not have to waste
time with quick shipping
and send the item to a different warehouse. Products can also be sent to
charities or routed into recycling.
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