E-commerce: understand your brand’s demographic on social media

 

One way in which e-commerce merchants can make the most of social media platforms is to use them to understand their brand’s demographic and to identify needs.

One of the mistakes that retailers make is they fail to address the needs of Gen-Z and to consider factors such as where and how they interact with content and how they make purchasing decisions. In China, which is a leading country in the sector, firms are doing the opposite. For instance, a huge revenue driver for businesses advertising on Douyin (China’s version of TikTok) is the fact they can reach a younger audience. A similar trend was noticed this year in the US with the video-sharing platform.

A research from eMarketer shows that nearly a fifth of the US population uses TikTok. The difference between this platform and social sites in the US is that they have a wider range of e-commerce tools that brands can use. For instance, it has partnered with Shopify. Thanks to this, brands on the platform can make more sales and reach out to their consumers in creative ways. TikTok allow firms to become their own media channels. Thus, these platforms allow companies to grow a loyal customer base and to engage with a youthful audience.

Photo credit: antonbe from Pixabay


TikTok has a young user base 

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