The firm powering meaningful conversations between different
parties across the globe, Language I/O,
has rolled out a multilingual chatbot for Salesforce. This will give companies
the opportunity to engage with clients in their native languages.
The firm offers software that allows Fortune 500 companies
to communicate with customers across the world through proprietary machine learning technology that enables
real-time, company-specific translation. Thanks to artificial intelligence,
Language I/O is able to quickly process accurate translations of all
user-generated content (UGC), including jargon, slang, abbreviations and
misspellings. It can work with chat, email, article and social media channels.
Moreover, it can seamlessly integrate with all major CRMs, including Salesforce
Service Cloud, Oracle Service Cloud and Zendesk.
This new chatbot will enable live chat. This is
expected to grow by 87% over the next 12-18 months and research has shown that real-time
conversations help increase the customer retention rate by 50%. Moreover, it is
expected that 85% of customer service interactions will be automated via
chatbots by the end of the year.
According to Heather Morgan Shoemaker, CEO and co-founder at
Language I/O,
“It's crucial for businesses to make their customers feel valued and supported,
regardless of their location or native language. Chatbots are very often the
first entry point to help that they encounter and a multilingual experience
goes a long way to creating good will between a business and its customer”.
Photo Credit: Mohamed_hassan from Pixabay
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