As a previous article advanced, e-commerce merchants have everything to gain from cross border
commerce. However, there are some issues that must be tackled.
Duties and taxes
If these fees are not accurately calculated, they tend to create confusion and
frustration for shoppers, especially if they have not been made aware of these
charges as from the beginning of the checkout process. Thus, if you do not
include those, they will have to settle it at the time of delivery which will
create a feeling of dissatisfaction. New solutions allow merchants to accurately
calculate duties and taxes and manage
customs documentation so that they do not have to deal with these additional
costs.
Fast shipping
International shipping is one of the most challenging parts of cross-border
commerce. Customers have high expectations nowadays: they do not want to wait
for a long time before receiving their products and they do not wish to settle
high delivery fees. The shipping process is pretty complex. It includes
handling last-mile carriers across each market, customs paperwork, compliance
with product restrictions in certain countries and reverse logistics if an item
is returned. Moreover, you must offer customers more than one shipping
option since they can make a choice on how they will receive their purchase.
With the appropriate technology, you can implement the right facilities in
different markets.
Offer fast and efficient shipping options
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