This article will look at more e-commerce tips to help small businesses make more sales.
Fast delivery
With the pandemic and the variety of facilities available nowadays, consumers
have more expectations when it comes to how their orders are being processed.
They want to deal with reliable sellers who are able to fulfil their order quickly.
Very often, small merchants rely on courier
companies to make deliveries. The problem with that is that there are cases
of late deliveries and poor communication, which creates a feeling of
disappointment. As a merchant, you must make sure that items are shipped in a
fast and efficient way and that the customer is kept informed of the progress
from order fulfilment to delivery.
Customer support
If your client has a problem, he will want a prompt response from you. The last
thing he needs is to go through time consuming processes and to wait for a long
time to get a business’s attention. You can assist shoppers easily via digital
tools that enable fast, reliable and automated after-sales and customer
support. Offering help and making buyers feel valued will set you
apart from the competition and will increase the probability of the consumer
shopping from you again or recommending your brand to others.
Photo credit: WilliamsCreativity from Pixabay
Shoppers expect fast delivery
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