On the 26th
of November, Tesla owners found themselves in a difficult position. They
were unable to connect to their mobile app. Initially, this problem was
reported in the US and in Canada, but soon it expanded to the European and
Asian markets and to other regions of the world.
What
exactly is the purpose of the application? It gives Tesla owners the
opportunity to start their vehicle, to access several controls, to schedule maintenance
or assistance or even to manage vehicle charging. As such, being unable to use
the app is a huge inconvenience since people will be left without any power to
do anything until connectivity is restored. It should be noted that owners may
also access all of these functionalities, regardless of the app status, via the
vehicle’s key card or fob if they carry those around. However, those accustomed
to the app may not have those with them.
Consumers
took to social media to complain about this issue. An EV reporter from
Seoul tweeted Tesla and Musk directly and after several hundreds of retweets,
the latter responded saying that he was looking into the matter personally.
To avoid
this from happening again, Tesla owners can carry their key card or fob around
or they can ensure that their smartphone can still be used as a key via the
car’s Bluetooth connection.
Photo
credit: capitalstreet_fx06 from Pixabay
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