Since mobile payment
technology is being adopted by various sectors, there is no need for businesses
to be told that they have to implement innovative services, especially those
with large customer facing operations. However, a new study has revealed that
restaurants need these settlement systems more than ever.
The research looked at the standard process that diners go
through when handling a credit card payment. First of all, the paper check has
to be delivered to the guest who will then give his/her card to the server. This
means an additional delay as the waiter walks around the outlet and look at the
needs of other customers. When, the card and check are picked up, the server
has to process the financial transaction,
return the card and check, get the statement signed and have it modified to
include the tip.
That is why the restaurant industry needs to adopt mobile
payments technology. Thanks to this settlement service, all the server
needs to do is to bring the check to the customer and he/she will handle it
from there. This will result in greater efficiency at the table, faster
turnover and enhanced customer
satisfaction. Moreover, it will increase consumer engagement and the
potential for businesses to use analytics to better determine what clients
expect.
Mobile
payments lead to better service
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