When processing e-commerce
transactions through social media websites, you must conduct a little research
about the seller’s reliability. In this case, reviews are going to help you
out. While it goes without saying that you must also check the returns/exchange
policies, some shoppers might disregard this.
This is even more important with social commerce, particularly if you do not recognise the seller that
you are purchasing from. This is because some of the products on offer on these
online marketplaces require you to post returns abroad, commonly to China. As
such, you must make sure that a UK address is mentioned in the seller’s policy.
After researching, you have the option of cross-referencing this against Companies
House information. The latter allows you to search for businesses that are
registered in the UK. Thus, it will be easy for you to check where the company
you are ordering from is based. This is pretty important since postage abroad
can be expensive. For instance, sending a 2kg parcel to China starts from
£15.56. As such, make sure to research into this well so that you are better
prepared if you are not satisfied with the product bought.
The next article in this series about social
commerce will look at your rights as a shopper.
Returning products overseas can be expensive © Royalty-free
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