E-commerce: UGC can build customer loyalty

 

As a previous article advanced, partnering with influencers will greatly help your e-commerce business. This post will expand on that. The most efficient of them are those who talk about your brand without any incentive. This is because this means that they really enjoy your products and services and they want to share their positive experience with friends and followers. This is called User Generated Content (UGC).

Considering the fact that shoppers prefer to see contents from their peers than from brands themselves, an efficient strategy is to include UGC into your holiday campaigns. Sharing these reviews alongside your Black Friday deals will help increase customer confidence and drive sales. Moreover, the festive season will attract a lot of one-time buyers. Thus, you must do your best to turn them into long-term clients. That is the purpose of a successful e-commerce campaign. If you use UGC efficiently, you will be able to create a community around your brand.

One way to leverage User-Generated Content is to create a hashtag especially for the holidays and to encourage clients to use this whenever they share photos, videos and stories about your items. Moreover, you can keep the buzz going by re-sharing relevant content across your social media channels and include UCG into product listings and abandoned cart emails.


Consumers trust reviews from their peers © Royalty-free image


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