The world of fintech
has considerably benefitted from the change in consumer behaviour. More clients
are opting for mobile
wallets and other such solutions to conduct payments. In fact, this attitude is being reflected in several aspects
of their daily life, not just how they manage their finances. People are
looking for speed and efficiency and they prefer computerised interactions over
face-to-face meetings and even phone calls. This shift has been accelerated
because of the Covid-19 pandemic which has boosted the growth of e-commerce
and e-payments.
Consumer behaviour is changing © Royalty-free image
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