Fintech: UK customers seek digital interactions

 

The world of fintech has considerably benefitted from the change in consumer behaviour. More clients are opting for mobile wallets and other such solutions to conduct payments. In fact, this attitude is being reflected in several aspects of their daily life, not just how they manage their finances. People are looking for speed and efficiency and they prefer computerised interactions over face-to-face meetings and even phone calls. This shift has been accelerated because of the Covid-19 pandemic which has boosted the growth of e-commerce and e-payments.


Consumer behaviour is changing © Royalty-free image

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