With Arcadia announcing that it is going into
administration, several retail stores
such as TopShop, Miss Selfridge, TopMan, Wallis, Evans and Dorothy Perkins may
have to close their doors. Nonetheless, this news does not mean that the
outlets will definitely disappear. Experts are working on finding a solution.
What will happen in case there are closures? Learn about your rights as a
shopper.
Most, if not all high street stores, have generous returns policies. This means that you can get a refund or exchange
items that you do not want. However, if a shop is closed, this process might be
difficult, or even impossible. During an administration process, returns
policies vary according to administrators. That is why you must visit retail
firms while they are still open to find a solution.
Moreover, if you order something before a company closes down
but you do not receive it, you can claim your money back. For instance,
according to Section 75 of the Consumer Credit Act, both the retailer
and the financial firm are ‘jointly liable’ to repay you. This means that if
the retail company is unable to give you a refund, you can ask your card
company to do so. If the payment was completed via your debit
card, your bank can process a charge back.
You can get a refund for unwanted items © Royalty-free image
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