Facebook: how to use its chatbot for e-commerce?

 

According to Facebook, its Messenger app has 1.3 billion users. As such, the chatbot of this messaging service can be a powerful tool for e-commerce merchants. The possibilities of advertising using Call-To-Actions on the social media site are endless. You can use these features for brand awareness, traffic engagement or to reach more customers. For instance, the Contact Us and Send Message options can direct clients into chatbot conversations with your brand. This will allow you to answer questions or make recommendations that will drive up leads and engagement.

There are a few things that you must keep in mind when adding chatbot capabilities to your marketing strategy. First of all, you should look for a solid chat software option that offers seamless integration with Facebook Messenger. This is because when there are no coding abilities required, you will have the opportunity to set up everything and to leverage the advantages of the digital tool more easily and quickly.

Moreover, it should offer the additional flexibility of automated chat for small businesses that want to expand their chatbot marketing strategies over time. Thus, if your brand grows, you will not have to go through extra complex procedures

Keep reading the articles posted on this blog to learn about the benefits of chat bots.


Chatbots allow you attract more clients © Royalty-free image

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