The GoRequest mobile
app will no longer be used. A new solution with a chatbot has been
introduced to replace it. As such, those who used to use it to submit service
requests, report issues to staff virtually or to find information must
uninstall it.
Instead they must download Stan Connect. This is a revamped custom app and it is already
available for both iOS and Android devices. This application has more robust
offerings. It acts as a communication tool that will allow those in Stanislaus
County to connect with government services. This system works with the County’s
web-based Customer Relationship Management (CRM) and it allows users to efficiently
enter and track service requests online.
Now, this system has been enhanced with a new chatbot.
It has also been added to the county’s website. It is called ‘Ask Stan’ and
thanks to it, customers will be able to benefit from an added efficiency. It is
going to help users find information quickly. Currently, this system is only
available on a trial basis during a pilot program that will last three months.
The chatbot
can be seen at the bottom corner of the screen and it will improve in
functionality based on users’ feedback which is encouraged throughout the
process.
Photo credit: Mohamed_hassan from Pixabay
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